Returns and Exchanges

Return:

We accept returns within 14 days of the item being delivered to you.

Items must be returned in their original condition- Unworn, unwashed, no perfume smell, non stained, non soiled, no make-up, no fake tan.

Returns cannot be altered in anyway.

We do not accept returns for undergarments, bodysuits, bras, underwear, swimwear and jewellery. This is due to hygiene and sanitary reasons. If returned these items can be sent back at the customers expense.

If you believe your purchase is faulty please e-mail contact@alurella.com.au

We do not offer return shipping labels, all return shipping shipping will be at the customers expense.

 

 

Exchange:

If your garment does not fit you are welcome to return it to us.

We accept exchanges for different sizes or colours.

Please e-mail contact@alurella.com.au with the size or colour you would like so that a note can be written on your order.

Please include your original packing slip inside the parcel with the item circled and written your new size that you would like to exchange.

We do not hold items unless there is 1 or 2 left in stock.