Managing your order

Orders are processed Monday to Friday and are shipped within 48 hours of the order being placed. This excludes weekends and public holidays.

 

When placing an order, we ask you to be diligent when entering your address as orders go out everyday and we want to make sure it gets to you successfully without any chasing up.

 

If you have accidentally forgotten a key word, number or misspelt something, please e-mail contact@alurella.com.au as soon as possible so that the customer care team can amend this for you before you order is sent out.

 

Your order confirmation will be sent to the e-mail that your order was placed under.

 

You will receive your order confirmation once your order has been picked, processed and ready to send out. Please note that if you make orders on the weekend, it will be processed the following Monday Australian Eastern Standard Time, this will be when your order confirmation will be sent also.